Change Managment

Need to Know

At the end of this section the student should be able to:

Explain how the modern manager’s role has changed from controller to facilitator
Define Employee Empowerment
Outline the benefits of Employee Empowerment to the business
Explain what is meant by employee participation, using examples to illustrate
Define TQM
Outline the principles of TQM
Explain the benefits to a business of adopting a TQM philosophy
Illustrate the impact of technology on managers
Illustrate the impact of technology personnel
Illustrate the impact of technology on costs
Illustrate the impact of technology on business opportunities
Outline why employees resist change
Explain the strategies a business can employ to manage change