Communications (Management Skill)

Communications
MANAGEMENT Skill

Need to Know

Define communications.
Why is good communications so important in business?
Distinguish between internal and external communication.
List six methods of internal communication.
Distinguish between upward and downward communication
List six methods of external communication.
State some advantages and disadvantages of written, oral, and visual communication.
Explain why charts might be a suitable method of communication.
Draft a bar chart, pie chart, pictogram and a line graph.
Describe four barriers to effective communication.
Describe four principles of good communication.
Describe the factors which should be considered when choosing a method of communication.
Identify some reasons why business meetings take place.
Name the main parties and outline their roles in business meetings.
Describe the characteristics of a good secretary and chairman.
What is the function of the minutes at a meeting?
What is a memo? Why are they used?
Distinguish between a business report, memo and a letter.
Explain what EDI means.
Explain how videoconferencing benefited global businesses.
List some advantages and disadvantages associated with the internet and email as a method of communication in business.
Name the act that governs data protection in Ireland.
Define the terms data subject and data controller.
Explain the rights of a data subject under the Data Protection Act 2008.
Explain the responsibilities of data controllers under the Data Protection Act 2008.
Describe the function of the Data Protection Commissioner.
Evaluate the Data Protection Act 2008.