Communications
MANAGEMENT Skill

Need to Know

  • Define communications.
  • Why is good communications so important in business?
  • Distinguish between internal and external communication.
  • List six methods of internal communication.
  • Distinguish between upward and downward communication
  • List six methods of external communication.
  • State some advantages and disadvantages of written, oral, and visual communication.
  • Explain why charts might be a suitable method of communication.
  • Draft a bar chart, pie chart, pictogram and a line graph.
  • Describe four barriers to effective communication.
  • Describe four principles of good communication.
  • Describe the factors which should be considered when choosing a method of communication.
  • Identify some reasons why business meetings take place.
  • Name the main parties and outline their roles in business meetings.
  • Describe the characteristics of a good secretary and chairman.
  • What is the function of the minutes at a meeting?
  • What is a memo? Why are they used?
  • Distinguish between a business report, memo and a letter.
  • Explain what EDI means.
  • Explain how videoconferencing benefited global businesses.
  • List some advantages and disadvantages associated with the internet and email as a method of communication in business.
  • Name the act that governs data protection in Ireland.
  • Define the terms data subject and data controller.
  • Explain the rights of a data subject under the Data Protection Act 2008.
  • Explain the responsibilities of data controllers under the Data Protection Act 2008.
  • Describe the function of the Data Protection Commissioner.
  • Evaluate the Data Protection Act 2008.

Mind MAps

NOTES

Questions

Useful Links

Data Protection Commissioner
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