Consumer Conflict

Need to Know

What is a consumer?
What does Caveat Emptor mean?
Outline three reasons why conflict can arise between retailers and consumers.
Distinguish between legislative and non-legislative methods of soling conflict.
Outline the steps involved in negotiation.
Outline the role of the Consumer’s Association of Ireland.
Explain the rights consumers have under the Sale of Goods and Supply of Services Act, 1980 with regard to the following:

• Goods
• Redress
• Services
• Legal Responsibility
• Signs
• Guarantees
• Unsolicited Goods

Evaluate the Sale of Goods and Supply of Services Act, 1980.
Define a commercial practice.
Name three types of commercial practices.
Misleading Practices
Define misleading practices.
Give some examples of misleading practices.
Define aggressive commercial practices.
Give four examples of aggressive commercial practices.
What is a prohibited practice?
Give four examples of prohibited practices.
What is a pyramid promotion scheme?
What does the Consumer Protection Act 2007 say about pricing?
Distinguish between a “Compliance Notice”, “Prohibition Order” and “on- the – spot fines.
Why is naming and shaming so effective.
Distinguish between “ exemplary damages” and compensation.
Evaluate the Consumer Protection Act, 2007.
Explain and evaluate the role of the National Consumer Agency.
Explain how the Small Claims Court operates.
Evaluate the Small Claims Court.
Explain how the ombudsman operates.
Evaluate the services of the Ombudsman.